At Shildra, we want you to feel confident about every purchase you make. We carefully inspect each order before it leaves our facility and work with trusted shipping partners to get your items to you quickly and safely. If something isn’t quite right, this policy explains how returns, refunds, and exchanges work—step by step.
We offer a 30-day return policy, which means you have 30 days from the day you receive your item to request a return. This window is designed to give you enough time to open your package, review your order details, and make sure the product is suitable for your needs.
To be eligible for a return, your item must meet all of the following criteria:
Be in the same condition that you received it
Unworn/Unused and undamaged
With all original tags, manuals, and accessories included
In its original packaging (inner bags, protective films, inserts, and outer retail box)
Accompanied by a receipt or proof of purchase (order confirmation, invoice, or packing slip)
Tip: We recommend taking a quick photo of the product and packaging before sending your return—this helps prevent issues if your package is damaged in transit back to us.
To begin the process, please contact us first. Return shipments must be pre-authorized:
Instagram / Facebook: Send us a direct message with your order number and reason for return.
Email: shildrainfo@gmail.com (include photos if the item is damaged/defective).
⚠️ Important: Please do not ship items back to the warehouse address on the shipping label without contacting us first. Unannounced returns, “Return to Sender” parcels, or packages without authorization will not be accepted or refunded.
If your return is approved, you will be responsible for the return shipping cost unless otherwise required by applicable law or explicitly stated by Shildra in writing. We’ll share the return instructions, address, and RMA (Return Merchandise Authorization) details after approval.
Use the original packaging wherever possible. If not available, please use a sturdy box with sufficient padding.
Include all accessories, manuals, and inserts.
We recommend a trackable and insured shipping method. Shildra is not responsible for returns that are lost or damaged in transit.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. In most cases, our team will request:
Photos or a short video showing the issue
The outer shipping box and the product box
Your order number and contact details
Depending on the situation, we will guide you through repair, replacement, partial refund, or full refund options as appropriate.
Need a different item? The fastest way is to return the original product (after authorization). Once your return is received and approved, place a new order for the item you want. This ensures you secure stock and receive the replacement as quickly as possible.
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, items must be returned unused, with tags, and in original packaging, along with proof of purchase. This right does not affect your other legal rights.
After your return is delivered to us, we will inspect the item(s) to confirm eligibility. We’ll then notify you via email whether your refund is approved. If approved, we will issue the refund to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at shildrainfo@gmail.com.
We process orders quickly; if you need to cancel or change an address, contact us immediately. We’ll try our best, but changes may not be possible once the order has been prepared for shipment.
Shildra is not responsible for delivery issues due to incorrect or incomplete addresses provided at checkout.
If tracking shows Delivered but you did not receive your package, please:
Check with household members, neighbors, building staff, or your community mailbox;
Wait 24–48 hours in case of a carrier scan delay;
Contact the carrier to open an investigation;
Reach out to us at shildrainfo@gmail.com with your order number and the case/claim number (if provided by the carrier).
We will assist where possible, but final determinations may depend on carrier investigations.
If you experience a functional issue after the return window, please contact us with details. Where applicable, we’ll help troubleshoot and advise on next steps (e.g., component checks, replacement parts, or other remedies where available).
Questions, returns, or assistance—our team is here to help:
📩 shildrainfo@gmail.com
Certain types of items cannot be returned, such as:
Perishable goods (e.g., food, flowers, plants)
Custom products (e.g., special orders or personalized items)
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
⚠️ For safety reasons, portable electronic safety devices (such as carbon monoxide and gas detectors) are non-returnable once opened, unsealed, or used.
⚠️ Products must be returned in their original box, sealed, unused, and in resellable condition to qualify for a refund.
Unfortunately, we also cannot accept returns on sale items or gift cards.